Taxi66 Privacy Policy – Malaysia Member Personal Data Protection

1 Introduction

Taxi66 is committed to protecting the privacy and data security of all members and visitors to our platform. This Privacy Policy ("Policy") describes in detail our practices for managing the personal information we collect when you use the website, mobile services and any digital products provided by taxi66.

We understand that your trust is the most valuable asset we hold. Without it, nothing in our business means anything. That is why we never take our responsibility to protect your privacy lightly — every data-related decision is made with our members' interests and security as the top priority.

This policy is drafted in accordance with international data protection industry best practices and is intended to ensure you are always informed and comfortable with how your information is managed on the Taxi66 platform.

2 Information We Collect

The type of personal information we collect depends on how you interact with the Taxi66 platform. Generally, this information falls into two main categories:

Information you provide directly:

Information collected automatically:

• Your device's IP address and location information
• Browser type, operating system, and device specifications
• Activity history and usage patterns on the platform
• Deposit, betting and withdrawal transaction logs
• Session data including pages visited and duration of visit
• Cookies and similar tracking technology information

3 How Information Is Collected

Taxi66 collects your information through several different channels, depending on your interaction with our platform:

• Account registration form — Basic information you fill in when creating a new account at taxi66.
• KYC (Know Your Customer) Process — Identity verification documents such as your ID card, passport, or bank statement submitted for verification purposes.
• Financial transactions — Information related to deposits, withdrawals, and payment activity on the platform.
• Customer support interactions — Conversations via Live Chat, email, or any communication with our team.
• Platform usage — Data automatically generated as you browse and use the taxi66 platform.
• Authorized third parties — Information obtained from payment service providers or identity verification bodies that partner with us.

4 Purposes of Personal Data Use

Taxi66 uses the information collected solely for legitimate and necessary purposes to operate the platform effectively. The following are the primary purposes for which your data is used:

We will not use your data for any other purpose without obtaining your consent first, unless required by applicable law.

5 Sharing Information with Third Parties

Taxi66 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, we may share your information in limited and controlled situations as follows:

• Payment Service Providers — Such as card processors, digital wallets, and partner banks that help us handle your financial transactions securely.
• Technology Service Providers — Companies that provide cloud computing, data analytics, and technical infrastructure services that we use to operate the platform.
• Identity Verification Authority — Third parties that assist us in carrying out the KYC process and identity document verification.
• Legal Authorities — Government agencies or law enforcement bodies when we are legally required to do so by law or court order.
• Approved Business Partners — In specific cases only, with your explicit prior consent.

All third parties working with taxi66 are required to comply with strict data security standards and to use the information received solely for agreed purposes. We ensure every data-sharing agreement includes adequate data protection clauses.

6 Data Security

Protecting your personal data from unauthorized access, loss or disclosure is our highest priority at taxi66. We implement multiple layers of comprehensive technical and organizational security measures:

• 256-bit SSL Encryption — All data transmitted between your browser and our servers is protected with high-grade encryption, the same standard used by leading financial institutions.
• Two-Factor Authentication (2FA) — An additional security layer that ensures only you can access your account, even if your password becomes known to others.
• Continuous Security Monitoring — A 24/7 monitoring system that detects any suspicious activity or unauthorised access attempts in real time.
• Internal Access Control — Only taxi66 staff who require access to specific data to perform their duties are permitted to do so, in accordance with the principle of minimum access rights.
• Staff Security Training — All our employees undergo regular data security training to ensure they understand and comply with data protection procedures.
• Regular Data Backups — Data is automatically backed up to a secure, separate server to ensure service continuity.

While we implement best-in-class security measures, no online system can be guaranteed one hundred percent secure. We encourage you to do your part by using a strong, unique password and never sharing your login credentials with anyone.

7 Cookies & Tracking Technologies

Taxi66 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several different types of cookies for various purposes:

• Essential Cookies — Required for core platform functions such as Login, session security, and language preferences. These cookies cannot be disabled.
• Performance Cookies — Gathering information on how you use the platform to help us improve its features and user experience.
• Functional Cookies — Storing your preferences such as preferred language, display settings, and login information to streamline repeat visits.
• Analytics Cookies — Used by third-party analytics tools we employ to understand platform traffic and usage patterns in aggregate.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality or user experience of our platform.

8 Your Rights as a Member

As a taxi66 member, you have certain rights regarding your personal data that we fully respect. The following are the key rights you hold:

To exercise any of the rights above, please contact our support team via Live Chat on the platform. We will process your request within 30 business days. In some cases, we may need to verify your identity before processing the request.

9 Data Retention

Taxi66 retains your personal data for as long as your account remains active and for the period required to fulfil the purposes stated in this Policy. Our data retention periods are as follows:

• Active account data — Retained for the duration that your account remains active on the taxi66 platform.
• Financial transaction records — Retained for a minimum of 7 years from the transaction date for legal compliance and financial audit purposes.
• Support communication logs — Retained for 3 years after the last interaction for reference and resolution of any disputes.
• KYC and verification data — Retained for 5 years after account closure in accordance with anti-money laundering legal requirements.
• Closed account data — Deleted or anonymised after the mandatory retention period expires, unless an ongoing legal requirement applies.

Once the retention period expires and there is no legal requirement to retain the data, we will permanently delete or anonymise your data.

10 Changes to the Privacy Policy

Taxi66 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When we make significant changes, we will notify you via:

• Clear notices on the platform's home page
• Notification email to the address registered on your account
• In-app notifications on the taxi66 mobile app

The "Updated" date at the top of this document always reflects the latest version of the Privacy Policy. We encourage you to review this policy periodically. Continued use of the platform after any changes take effect will be considered your acceptance of the revised policy.

11 Contact Us Regarding Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you:

• Live Chat — The fastest way to get a response. Our support team is available 24 hours a day, 7 days a week.
• Official Email — Send your written enquiry to [email protected] and we will respond within 1–2 business days.

When contacting us regarding privacy matters, please provide your full name, account number, and a clear description of your request so we can process it promptly and accurately.

We value your trust and are committed to managing your personal data with full integrity, transparency, and accountability — as you deserve as a trusted Taxi66 member.